Support & Maintenance
We have a dedicated website support team to care of all of your website support requests. A successful website is never truly finished and should evolve and grow with your business, this takes time and expertise on keeping your website up to date.
We are here to help, we have a range of support options to best suit your needs, so you can relax, knowing that your website is in safe hands and get on with what you do best.
Recent Projects
Website support packages include the following
FAQ’s
Reliable Packages that best suit your needs.
Support packages for when you don’t have the time, capacity or resources to edit your website yourself!
Choose your Support & Maintenance package
By the Hour
From $300 + GST
Charged per hour for one-off tasks. An estimate will be provided prior to work.
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
5 Hour Block
From $900 + GST
5 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
10 Hour Block
From $1750 + GST
10 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
20 Hour Block
From $3400 + GST
20 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, PHP etc) changes
Photo/image editing
Reviewing and improving security
Monthly Support Packages
From $450 + GST
3 hours of support per month
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, PHP etc) changes
Photo/image editing
Reviewing and improving security
Terms and conditions of prepaid website maintenance & support: All work is billed in 15 minute increments. Prepaid hours valid for 12 months from purchase. Maintenance and support requests are to be received via email on help@www.thecreativecollective.com.au which creates a ticket in our system. You will have access to an online spreadsheet where completed work will be recorded, so you can keep track of hours remaining. Plan prices can change with one month’s notice. Website Wellness Package: The Website Wellness Package is a one hour allocation per month for the above inclusions only and is a minimum 12 month commitment. Monthly billing must be by direct debit or annual billing will apply. If additional support is required, a support package or project fee may be recommended. We will require you to be available and respond in a reasonable time frame when we notify you via a support ticket/email that we require your feedback. The ticket will automatically close after 7 days of non response a new ticket will need to be created. If we run into unforeseen issues outside of our control and cannot complete a required task, or hours may exceed what was estimated, we will notify you to discuss workarounds, and to outline any extra costs which may be required to complete the task to a satisfactory level.
Hear from our Web Customers
On behalf of the PGSR Team I would like to thank the TCC team for all the marketing wizardry you guys have coerced, recommended, and created providing the PGSR business with exposure we would have struggled to achieve without the TCC team. Thank you.
PGSR
I’m a small business owner and have been working with The Creative Collective for over 18 months now. Over this time, with there expert advice on all things marketing, they’ve helped grow my business from humble beginnings to something to be proud of. I hate think we’re I’d be without Kat and her team of tech heads! 100% recommendation for any business new or old!
Valkyrie Functional Fitness
I’d like to take the time to pass on a big thank you to Tamara, Arvind & Alan.This process has been seamless and very enjoyable. Your organisation & communication has been impeccable, and this has made the journey pleasant. I have no hesitation in working with you again and will certainly be passing along recommendations wherever possible.
Stuart Kruger – Helpa
Thank very much Arvind, you’ve been a delight to work with and appreciate your advice and patience as we worked through it all. I was very excited last night to be adding all the lovely colourful artworks!
Tiffany Jones Fine Art
We engaged the Creative Collective for a website refresh on our tired online presence. The team were professional, clear, technically proficient, helpful and also provided timely guidance on how to get the most out of our project. I will be using their services again and thoroughly recommend engaging the Creative Collective team for your website / marketing needs.
Jeremy Harmon – New Leaf Migration
“What a journey, and what a sensational result! Have spent some time this evening navigating through the back end of the site, making updates, additions and edits – very happy with the usability post handover. Congratulations on your creation and the teamwork that has brought about this better than expected result for our new brand and website.”
Cherbourg Council – Website
“I want to thank you for the stunning website and all of your care and professionalism. I am simply blown away by how organised efficient, skilled and kind all of your team are. I couldn’t be happier with the decision to contract The Creative collective to build our company website. Over the years of running my business I have hired other companies and not had good results. The Creative Collective excelled in every aspect from start to finish and the results are beautiful. A huge congratulations to all of your team and a massive thank you to Gina Novoa whose project management has been flawless. I am beyond impressed. Thank you :)”
Tina Moore – Director of TMP Dance Studios
TMP Dance Studios
We have been working with Allan from the Creative Collective for around 3 years now and have never had a moments doubt that we are with the right team for us. Quick to respond to support emails and come back with a time table to sort the issue if it cannot be resolved immediately. We are very happy with the consistent uptime and response time of our website. We highly recommend Creative Collective.
Sandra Petty – Yumba Bimbi
“The bounce rate of our website is down to 7% since January this year. Since March 1 it is even better: 1.6%. A great testimony to your work on redesigning the pages. Well done!”
Digital Careers
“What a crew, friendly and smart, just like my wife easy to get along with and get the job done so professionally. Thank you all.”
Bernie Duffy
“Would like to thank you again for our website everyone who has seen it have been saying how good it looks. Kind Regards, Alice.”
Studio Phoenix
“If the concept wasn’t enough, the marketing has blown me away. I’ve received an enormous amount of positive feedback from all genders, young and old who all comment on the name/design The Creative Collective came up with for me. I love driving around in my Brew Captain branded vehicle and handing out the professionally designed marketing items. This is my first time in business for myself and everything from start to finish was very simple, and easy working with these guys. It was a real pleasure and we’ll continue to use them as the business grows from a one man show to hopefully a full franchise.”
Brew Captain
“I am so thrilled with what this company can do in a day. It has been such a breeze working with them and they have made everything really easy and simple. I have unsuccessfully tried previously to get my websites up and running and I finally have a stunning website and branding. Couldn’t recommend you guys enough! 10/10!”
Cosmetic Tattooing
“Could not recommend this amazing company enough. I have had all of my branding + my website done by the team at Creative Collective and am so happy and impressed by the attention to detail, professionalism, patience (I am extremely fussy) and care shown by each and every staff member I dealt with. 1 year on I am still constantly receiving compliments from my clients on my beautiful logo and website. Thank you, thank you, thank you to the team at Creative Collective I am so happy with everything you have done for me and my business. Special shout out to Bronte who continues to go above and beyond!”
Brows of a Feather
“I always felt like i was in good hands with Kat and the other members of the team that helped me. Kat is expert at coming up with fabulous ideas and was really helpful in bring about the vision I had in a grounded and innovative way. Thanks Kat!”
Jacqui Spencer – Wisdom Frontier
Recently I needed something done quickly as I was about to launch a campaign to my 3000 subscribers. It was a technical issue on my website and I need a developer to understand what I needed done pronto. Anyway Mel and Arvind delivered quickly and on time. Well done guys!