HOSTING

Hosting + essential security updates for your website!

 

 
 

Hosting & Maintenance Packages

We could tell you all the tech specs and boggle you with fancy words that mean nothing, but that’s not our style, let us worry about the tech (for those of you that like the tech speak – let us know and we’ll get our geek on and send you that stuff) – here’s what you need to know

Always Updated – In the fast paced world that we live in, technology must always be up to date to be secure, but finding time to manually update everything is a pain. Our hosting plans come with automatic updates, to ensure your website stays up to date and hacker free

Always Protected – The internet is full of nasty surprises, but we’ve got your back, each site comes with a free inbuilt Antivirus & Firewall protection, letting the good visitors through, and sending the back visitors to a dead end.

Always Fast – Our hosting comes with a free Cloudflare CDN, which means your website will always load super fast no matter where in the world your visitors are from, our CDN keeps everything close by files don’t have to travel far, and website load times are always at their best.

Always Online – Hackers love to take down websites, but we know how to stop them. We have hacker prevention and DDOS protection at multiple level, ensuring your website always stays up and running, serving your visitors and clients when they need you.

Always Backed Up – Backing up is an important part of Digital Life, but remembering to backup is something we’ve all forgotten. So we’ve got automatic backups setup for you, and we store them in a separate, secure location, so you never have to remember to backup again.

Australia First – We’re all about supporting our community, that’s why we buy Australian based hosting, supporting australian jobs and giving you peace of mind

Unlimited Data – You shouldn’t be punished for being popular, all our plans offer Unlimited Data, so when lots of people want to visit your site, it won’t cost you any extra


We’re talking about a monthly WordPress maintenance package where we take care of EVERYTHING so you don’t have to, leaving you to continue on with what you do best – run your business – with a fully functional website you can rely on.  

Sleep well and know this is a job for a professional and it is totally handled, all because you signed up for one of the packages below:

PACKAGES
BRONZE
SILVER
(MOST POPULAR)
GOLD
PLATINUM
$49
per month or$499 annually
$79
per month or$799 annually
$99
per month or$999 annually
$199
PER MONTH
OR
$1990 ANNUALLY
HOSTING
 NO SET UP FEE*
NO CONTRACT
FAST AUSTRALIAN BASED SERVERS
SUPER FAST SSD STORAGE
HOSTING SPACE 10GB INCLUDING BACKUPS 10GB INCLUDING BACKUPS 100GB INCLUDING BACKUPS 200GB INCLUDING BACKUPS
BANDWIDTH UNLIMITED** UNLIMITED** UNLIMITED** UNLIMITED**
CLIENT CPANEL ACCESS
CLOUDFLARE
SECURITY & UPDATES
LOCAL BACKUPS WEEKLY DAILY DAILY DAILY
CLOUD BACKUPS DROPBOX / S3 DROPBOX / S3 DROPBOX / S3 DROPBOX / S3
WORDPRESS UPDATES WEEKLY DAILY DAILY DAILY
FREE PLUGIN UPDATES WEEKLY DAILY DAILY DAILY
PAID PLUGIN UPDATES** WEEKLY DAILY DAILY DAILY
THEME UPDATES** WEEKLY DAILY DAILY DAILY
24/7 SECURITY MONITORING
24/7 UPTIME MONITORING
OPTIONAL ADDONS / UPGRADES

 

$20 BASIC WEBSITE SUPPORT / MAINTENANCE HOURS

UP TO 2 HOURS AT $20 PER HOUR

UP TO 2 HOURS AT $20 PER HOUR

UP TO 2 HOURS AT $20 PER HOUR

ADDITIONAL HOSTING SPACE $2 PER GB (HAS TO COVER BACKUP COSTS TOO $2 PER GB (HAS TO COVER BACKUP COSTS TOO $2 PER GB (HAS TO COVER BACKUP COSTS TOO $2 PER GB (HAS TO COVER BACKUP COSTS TOO
DOMAIN FORWARDING STANDARD HOURLY RATE APPLIES STANDARD HOURLY RATE APPLIES STANDARD HOURLY RATE APPLIES FREE
DOMAIN PARKING STANDARD HOURLY RATE APPLIES STANDARD HOURLY RATE APPLIES STANDARD HOURLY RATE APPLIES FREE
UNLIMITED EMAIL CLOUD SPACE $5 PER INBOX (LIMITED TO 1TB PER USER) $5 PER INBOX (LIMITED TO 1TB PER USER) $5 PER INBOX (LIMITED TO 1TB PER USER) $5 PER INBOX (LIMITED TO 1TB PER USER)
ADDITIONAL INBOXES / USERS $5 PER INBOX / USER $5 PER INBOX / USER $5 PER INBOX / USER $5 PER INBOX / USER

IMPORTANT DISCLAIMERS:

* All packages include initial site audit to identify any existing issues, establish your site in our monitoring dashboard, give you access to our online ticketing system to raise any issues you have, create initial backup of your site, then ongoing backups and maintenance as outlined. Providing there are no pre-existing issues on your site, then set-up will be free. If issues are found, then we will provide an estimate of hours to rectify it before set-up can commence, at which our time will be charged at $120 + GST per hour.

** Unlimited Bandwidth Fair Use Policy. Server space is divided between clients primarily based on disk space allocation and the amount of resources that the site needs to use to operate smoothly. The most notable fair use case relates to bandwidth on our shared hosting accounts. Bandwidth is set to ‘unlimited’ but The Creative Collective reserves the right to upgrade your package should your website use more than 1000GB in Bandwidth resources on a regular basis and to the detriment of other clients’ sites.

In most cases our clients need not worry about their usage as the vast majority will not affect other sites.

For clients who persistently go over our fair use limits, we will work with them to ensure they are moved on to the most relevant hosting package for their needs in order to protect resources for our other clients and provide guaranteed resources for the high user.

*** Plugin & Theme updates apply to uncustomised plugins/themes only. Extra fees & charges may apply to plugins or themes which have been modified from the base functionality. In this scenario, we will advise if a plugin/theme is not included in this package and quote you for updates to these accordingly.


**** $20 Support Hours Fair Use Policy. 
If you have opted to add on $20 support hours to your month hosting package, than our fair use policy will apply.
$20 Add-on support hours do not roll-over if unused and can only be used on only basic website edits such as text or image changes, upload of blog content etc. $20 support hours cannot be used for new functionality development, fixing of issues or any complex website requests.

Clients utilising their $20 support hours should be mindful that full rate paying clients will take priority, so hours are not suitable for urgent or emergency updates. Clients should expect completion of requests utilising these hours in 1 – 3 days.

Support hours will expire on the last calendar day of the end of the month. Requests should be made prior to the end of the month to avoid this, and normal turn around times will apply.
Should clients continuously abuse, stretch or request use of the $20 Support Hours where they are not to be used, or this policy, The Creative Collective reserves the right to charge time at our normally hourly rate of $120 + GST or denie the allowance of $20 support hours.

A client can opt to add a maximum of 2 hours support time to their hosting plan per month.

OTHER PACKAGES

G SUITE EMAIL HOSTING SERVICES

Email set up
Email configuration
Webmail
Gmail

MANAGED BACKUPS & UPDATES

Theme updates
Wordpress updates
Plugin updates

DOMAIN SERVICES

Domain purchase
Domain renewal
Advice on domain selection

TRAIN

One-on-one training
Gmail set up & training
Group Google Apps training courses

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