HOSTING

Hosting + essential security updates for your website!

 

 
 

Hosting & Maintenance Packages

We could tell you all the tech specs and boggle you with fancy words that mean nothing, but that’s not our style, let us worry about the tech (for those of you that like the tech speak – let us know and we’ll get our geek on and send you that stuff) – here’s what you need to know

Always Updated – In the fast paced world that we live in, technology must always be up to date to be secure, but finding time to manually update everything is a pain. Our hosting plans come with automatic updates, to ensure your website stays up to date and hacker free

Always Protected – The internet is full of nasty surprises, but we’ve got your back, each site comes with a free inbuilt Antivirus & Firewall protection, letting the good visitors through, and sending the back visitors to a dead end.

Always Fast – Our hosting comes with a free Cloudflare CDN, which means your website will always load super fast no matter where in the world your visitors are from, our CDN keeps everything close by files don’t have to travel far, and website load times are always at their best.

Always Online – Hackers love to take down websites, but we know how to stop them. We have hacker prevention and DDOS protection at multiple level, ensuring your website always stays up and running, serving your visitors and clients when they need you.

Always Backed Up – Backing up is an important part of Digital Life, but remembering to backup is something we’ve all forgotten. So we’ve got automatic backups setup for you, and we store them in a separate, secure location, so you never have to remember to backup again.

Australia First – We’re all about supporting our community, that’s why we buy Australian based hosting, supporting australian jobs and giving you peace of mind

Unlimited Data – You shouldn’t be punished for being popular, all our plans offer Unlimited Data, so when lots of people want to visit your site, it won’t cost you any extra


We’re talking about a monthly WordPress maintenance package where we take care of EVERYTHING so you don’t have to, leaving you to continue on with what you do best – run your business – with a fully functional website you can rely on.  

Sleep well and know this is a job for a professional and it is totally handled, all because you signed up for one of the packages below:

STARTER STANDARD SOLID SERIOUS
ALL EX-GST $12 PER MONTH OR $120 ANNUALLY $79 PER MONTH
OR
$799 ANNUALLY
$99 PER MONTH
OR
$999 ANNUALLY
HOSTING
No setup fee
No Contract (cancel at any renewal date – either monthly or annually)
Fast Australian Based Servers
Combined Sas Ssd Storage
Ecommerce Websites
Hosting Space 2GB 5GB 10GB 100GB
Bandwidth LIMITED UNLIMITED** UNLIMITED** UNLIMITED**
Client Cpanel Access
Client Ftp Access
Cloudflare
Support Access to our help ticketing system Access to our help ticketing system Access to our help ticketing system Access to our help ticketing system
SECURITY & UPDATES
Backup frequency Monthly Incremental Incremental Incremental
Backups Offsite Offsite Offsite Offsite
Server side backups $100 if required $100 if required $100 if required $100 if required
Updates to WordPress latest version
Updates to Free Plugins included Automatic Safe Updates Automatic Safe Updates Automatic Safe Updates
24/7 security monitoring
24/7 uptime monitoring
ssl certificate included
OPTIONAL ADDONS / UPGRADES
EMAIL SUPPORT (TALK TO OUR PARTNER, IT GENIUS)
ADDITIONAL HOSTING SPACE $2 PER GB $2 PER GB $2 PER GB $2 PER GB
DOMAIN FORWARDING $35 $35 $35 $35
DOMAIN PARKING $36 $36 $36 $36

IMPORTANT DISCLAIMERS:

* All packages include initial site audit to identify any existing issues, establish your site in our monitoring dashboard, give you access to our online ticketing system to raise any issues you have, create initial backup of your site, then ongoing backups and maintenance as outlined. Providing there are no pre-existing issues on your site, then set-up will be free. If issues are found, then we will provide an estimate of hours to rectify it before set-up can commence, at which our time will be charged at $120 + GST per hour.

** Unlimited Bandwidth Fair Use Policy. Server space is divided between clients primarily based on disk space allocation and the amount of resources that the site needs to use to operate smoothly. The most notable fair use case relates to bandwidth on our shared hosting accounts. Bandwidth is set to ‘unlimited’ but The Creative Collective reserves the right to upgrade your package should your website use more than 1000GB in Bandwidth resources on a regular basis and to the detriment of other clients’ sites.

In most cases our clients need not worry about their usage as the vast majority will not affect other sites.

For clients who persistently go over our fair use limits, we will work with them to ensure they are moved on to the most relevant hosting package for their needs in order to protect resources for our other clients and provide guaranteed resources for the high user.

*** Plugin & Theme updates apply to uncustomised plugins/themes only. Extra fees & charges may apply to plugins or themes which have been modified from the base functionality. In this scenario, we will advise if a plugin/theme is not included in this package and quote you for updates to these accordingly.


**** $120 Support Hours Fair Use Policy. 
If you have opted to add on $120 support hours to your month hosting package, than our fair use policy will apply.
$120 Add-on support hours do not roll-over if unused and can only be used on only basic website edits such as text or image changes, upload of blog content etc. $120 support hours cannot be used for new functionality development, fixing of issues or any complex website requests.

Clients utilising their $120 support hours should be mindful that full rate paying clients will take priority, so hours are not suitable for urgent or emergency updates. Clients should expect completion of requests utilising these hours in 1 – 3 days.

Support hours will expire on the last calendar day of the end of the month. Requests should be made prior to the end of the month to avoid this, and normal turn around times will apply.
Should clients continuously abuse, stretch or request use of the $120 Support Hours where they are not to be used, or this policy, The Creative Collective reserves the right to charge time at our normally hourly rate of $120 + GST or denie the allowance of $120 support hours.

A client can opt to add a maximum of 2 hours support time to their hosting plan per month.

OTHER PACKAGES

G SUITE EMAIL HOSTING SERVICES

Email set up
Email configuration
Webmail
Gmail

MANAGED BACKUPS & UPDATES

Theme updates
Wordpress updates
Plugin updates

DOMAIN SERVICES

Domain purchase
Domain renewal
Advice on domain selection

TRAIN

One-on-one training
Gmail set up & training
Group Google Apps training courses

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