Support Options

We're here to help you with website training & support

If you’re a client of The Creative Collective, the options below will assist you. We have developed a range of support options to make solving your issues a whole lot faster!

sunshine-coast-creative-collective-team-boardroom

Website Training options

One-on-one Training: The Creative Collective can provide one-on-one website training for WordPress or Shopify websites for all basic functions such as adding/editing content, adding/editing products, adding posts, uploading images, editing menus etc. This is a recorded session so that you also have a video resource to refer back to.
TCC Video library: This is a great resource of tutorials on the ins and outs of WordPress
http://howto.tcc.zone/?autologin_code=MITjxZkaCrB1SkVt1UPEH84PfyEMr2HI
WordPress Support: 
https://wordpress.org/support/
WordPress Community Help:
https://wordpress.org/support/forum/how-to-and-troubleshooting/

Submit a support ticket

SUBMITTING A SUPPORT TICKET WITH US
Are things not going quite right? Did you forget how to do something? No worries! If you’ve built your website with us, our support ticketing system makes it easy to get help.

Email: [email protected]… to create a support ticket in our system. Please note that charges apply.

Support packages

If you anticipate needing to call on us regularly for site changes etc, you might like to think about a support package. These provide discounted rates for pre-buying hours of support.

Let’s chat about your project

» Make an Enquiry » Book an Appointment

Choose your Support & Maintenance package

5 Hour Block

From $700 + GST

5 hours of prepaid support

Hours valid for 12 months from purchase

Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security

 

10 Hour Block

From $1400 + GST

10 hours of prepaid support

Hours valid for 12 months from purchase

Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security

 

 

20 Hour Block

From $2800 + GST

20 hours of prepaid support

Hours valid for 12 months from purchase

Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security

 

Monthly Support Packages

From $420 + GST

Monthly support retainer

3 hours of support per month

Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security

 

Terms and conditions of prepaid website maintenance & support: All work is billed in 15 minute increments Prepaid hours valid for 12 months from purchase Maintenance and support requests are to be received via email on [email protected] which creates a ticket in our system You will have access to an online spreadsheet where completed work will be recorded, so you can keep track of hours remaining. Plan prices can change with one month’s notice.

Support Options Case Studies

PGSR

Owned by Toshiba, PGSR is an industrial solutions provider for customers with requirements for Turbo Machinery and Rotating Equipment Maintenance such as power stations, industrial manufacturing plants etc. PGSR provide a scalable solution — providing a single specialised casual labour resource up to providing complete outage preparation and management for a turnkey outage supplying management, engineering, supervision, labour and tooling resources. PGSR get a large volume of work from the OEM (Toshiba) however approached The…

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Hear from our Web Customers

Let’s chat about your project