Have a website and need support and changes from time to time?
Fast
Priority turnaround on changes for clients with an ongoing support and maintenance package
Convenient
Whilst we do handover and training on all sites we build, some clients prefer to lean on us for ongoing changes and updates.
Peace of mind
One-off updates, ongoing tweaks or more regular support requirements, we’ve got you covered.
IMPORTANT CHANGES AS OF AUGUST 2021
As of August 2021, you must have purchased a support package with us in order to use our support ticketing system for changes/requests/support. Support packages are available in 5, 10, 15 or 20 hour blocks. If you do not wish to purchase a support package, an hourly rate of $200 + GST will apply to all work carried out.
Support packages for when you don’t have the time, capacity or resources to edit your website yourself!
Support can include any of the following
NOTES: Hours are valid 12 months after purchase. Unused hours will expire. Hours must be pre-purchased in full with time deducted in 15 min increments — you will be notified once your package is down to 30 minutes remaining.
- Website updates i.e. upload or modifications to content, images and videos, modifications
- Website speed optimisations
- Platform + theme + plug in updates
- Investigating errors/issues
- Coding (HTML, CSS, Javascript, JQuery etc) changes
- Photo/image editing
- Reviewing and improving security
FAQS
Choose your Support & Maintenance package
5 Hour Block
From $750 + GST
5 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security
10 Hour Block
From $1500 + GST
10 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security
20 Hour Block
From $3000 + GST
20 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security
Monthly Support Packages
From $450 + GST
3 hours of support per month
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plug in updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, JQuery etc) changes
Photo/image editing
Reviewing and improving security
Terms and conditions of prepaid website maintenance & support:All work is billed in 15 minute increments Prepaid hours valid for 12 months from purchase Maintenance and support requests are to be received via email on help@thecreativecollective.com.au which creates a ticket in our system You will have access to an online spreadsheet where completed work will be recorded, so you can keep track of hours remaining. Plan prices can change with one month’s notice.