Let’s chat about your project
We are here to help
We have a dedicated website support team to care of all of your website support requests. A successful website is never truly finished and should evolve and grow with your business, this takes time and expertise on keeping your website up to date.
We are here to help, we have a range of support options to best suit your needs, so you can relax, knowing that your website is in safe hands and get on with what you do best.
Fast
WE RESPOND WITHIN 24HRS
Priority turnaround on changes for clients with an ongoing support and maintenance package.
Convenient
SAVING YOU TIME
Taking care of website tasks so you can focus on what you do best, getting on with business.
Safe
NO WEBSITE LEFT BEHIND
Our dedicated support system is prioritised, and if your website is hosted with us, we are notified immediately if there is a hosting issue with the website and respond immediately.
Website support packages include the following
Support packages for when you don’t have the time, capacity or resources to edit your website yourself!
Let’s chat about your project
Choose your Support & Maintenance package
By the Hour
From $300 + GST
Charged per hour for one-off tasks. An estimate will be provided prior to work.
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
5 Hour Block
From $900 + GST
5 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
10 Hour Block
From $1750 + GST
10 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
20 Hour Block
From $3400 + GST
20 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, PHP etc) changes
Photo/image editing
Reviewing and improving security
Monthly Support Packages
From $450 + GST
3 hours of support per month
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, PHP etc) changes
Photo/image editing
Reviewing and improving security
Terms and conditions of prepaid website maintenance & support: All work is billed in 15 minute increments. Prepaid hours valid for 12 months from purchase. Maintenance and support requests are to be received via email on help@www.thecreativecollective.com.au which creates a ticket in our system. You will have access to an online spreadsheet where completed work will be recorded, so you can keep track of hours remaining. Plan prices can change with one month’s notice. Website Wellness Package: The Website Wellness Package is a one hour allocation per month for the above inclusions only and is a minimum 12 month commitment. Monthly billing must be by direct debit or annual billing will apply. If additional support is required, a support package or project fee may be recommended. We will require you to be available and respond in a reasonable time frame when we notify you via a support ticket/email that we require your feedback. The ticket will automatically close after 7 days of non response a new ticket will need to be created. If we run into unforeseen issues outside of our control and cannot complete a required task, or hours may exceed what was estimated, we will notify you to discuss workarounds, and to outline any extra costs which may be required to complete the task to a satisfactory level.