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WEBINAR - How to Handle Complaints and a Crisis on Social Media


06-Jun-2018

12:30pm - 1:30pm Qld time

REGISTER NOW ►

Is your business active on social media?
Have you ever had a negative comment?
Do you have a plan in place to handle customer complaints or negative feedback which may come in via social media? Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.


ATTENDEES: Who is this session for?

This session is for anyone that promotes their business on any social media platform. 


Join us for this informative and fun presentation.

The webinar will feature:

  • A dynamic presentation from an industry leader (see bio below)
  • Inspiration, information and ideas
  • The opportunity to ask questions


PRESENTER/S: 

YVETTE ADAMS

FOUNDER, PARTNER, DIGITAL MARKETING SPECIALIST & TRAINER FOR THE CREATIVE COLLECTIVE & THE TRAINING COLLECTIVE

Yvette Adams is a serial entrepreneur and a multi-award winning business woman including winning the ICT Woman of the Year at the iAwards in 2013 and the Commonwealth Bank Business Owner category at the Telstra Business Womens in Queensland in 2010.

She has started six businesses, the first a newspaper when she was just 17, and two of which she has since sold. She currently runs three businesses - The Creative Collective - a crowdfunding & digital marketing agency; The Training Collective - a digital skills training organisation, and awardshub.com - an online portal which helps people find business awards to enter.

In 2015 she was recognised for making a significant contribution to science and innovation in Queensland and included on the department’s Queensland Science and Innovation Champion Hall of Fame and in 2016 she was named as a Digital Champion by Queensland Government.

Yvette is a twice published author, and is regularly called on as a media commentator and keynote speaker, facilitator and MC for events all over Asia Pacific. Her most recent book was published in 2014 and is titled ‘No Kidding – Why Our Kids Know More About Us Than Technology and What We Need To Do About It’.

Most recently she has been presenting a new show called Young Entrepreneurs which can be viewed on BRiN, the world’s first business advisor in your pocket, which already has over 9,000 downloads from 74 countries.



DETAILS

Date: 06 June 2018
Time: 12:30 PM - 1:30 PM QLD time
Cost: $10

REGISTER NOW ►

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements:
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Mac®-based attendees:
Required: Mac OS® X 10.5 or newer

Mobile attendees:
Required: iPhone®, iPad®, Android™ phone or Android tablet


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